When will my order ship?
Once your order is placed, it will be processed, packed, and shipped out within 1-3 business days. Orders placed after 5PM (EST) on Friday will be processed 1-3 business days from the following Monday morning. Due to the influx of business during the holiday season, please allow for at least 5-7 business days for your order to be processed before inquiring as to the status of your order. Tell your pooch to hold tight, we try to do the very best we can to get all orders out ASAP!
You will receive a tracking number via email once your order has shipped.
When can I expect my order to arrive?
Your order will be processed, packed, and shipped out within 1-3 business days from the time your order is placed. We cannot guarantee delivery dates, but typically orders being shipped to the East Coast arrive between 1-2 business days from when it is shipped. For items shipped to the West Coast, it will typically arrive within 4-7 business days from when it is shipped. Once your order has shipped, you will receive tracking information via the email you provided while placing your order so that you can track your package.
What shipping methods do you use?
For standard shipping methods, we use USPS Priority Mail or UPS Ground for domestic orders, depending on your preference, and USPS overseas because it’s the most cost-effective for our customers. We can ship internationally via UPS or FedEx upon request. If you are shipping to a PO Box, your order must be shipped via USPS.*
Where's my order?
You can check the status of your order at all times by visiting the "My Account" page at shop.fabdog.com and then clicking "View Order Status". Please allow 1-3 business days for your order to be processed, packed, and shipped from the time it is placed. Due to the influx of business during the holiday season, please allow for at least 5-7 business days for your order to be processed before inquiring as to the status of your order. Once processed, you will receive tracking information so you can track where your order is and the estimated delivery date of your order. If you cannot locate your item with the tracking information provided, please email us at email@example.com and we will help you locate your order.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
What if I need to change or cancel my order?
Once an order is placed, we are unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to firstname.lastname@example.org right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out.
Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact email@example.com or call us at (973) 472-5555 right away. If your order is returned to us due to the incorrect address being input at checkout, you will be responsible for any additional shipping charges incurred to resend your order.
Do you offer expedited shipping?
Yes. Some pups just can’t wait to snuggle in flannel PJs, or chew on a brand new plush, squeaky toy, and we don't blame them. Just select one of the expedited shipping methods at checkout via UPS or USPS and we will gladly rush your order so you can get it even faster. Orders placed on Fridays after 5PM (EST) will not be processed and shipped until the following Monday morning.
Do you ship worldwide?
Yes! We ship worldwide. All international customers are responsible for any and all customs duties, tariffs, or fees that may be due on receipt of the order by the country of shipping destination. Those fees are separate and not included in the shipping cost charged to ship your order through us.
RETURNS & EXCHANGES
What’s your policy on refunds?
At fabdog®, the customer is always right. We will accept any new and unused merchandise with the original tags still attached within 30 days of the date of delivery and issue you a full refund for the amount the item was purchased for (including sale items). Shipping costs are non-refundable. You should receive a refund in the same payment method used for the purchase within approximately 10-14 business days from when we receive your return, depending on your bank.
How do I return or exchange an item?
We offer free no-hassle returns and exchanges within the continental U.S. within 30 days of delivery of your order (limit up to one free exchange/return per transaction). A prepaid return postage label will be included with your order, as well as a Returns & Exchanges card. If you are not able to locate your prepaid return label you can also visit shop.fabdog.com/returns and print one from there. Just complete the Returns & Exchanges card (or include a note) that includes your order/invoice number and send it back to us with the item you would like to return or exchange using the prepaid postage label we've provided and voila! Make sure to include your order/invoice number and if you are exchanging - the details of the items you are exchanging for including the product name, size, and color. We will do our best to process your return or exchange within 3-5 days of receipt of your return item. You should receive a refund to the original method of payment within 10-14 business days from when we receive your return, depending on your bank.
Due to the influx of business during the holiday season, please allow for additional time for your return or exchange to be processed. If you have any questions regarding a return or exchange, please feel free to email us at firstname.lastname@example.org or call us directly at (973) 472-5555 between 9AM (EST) and 5PM (EST) Mondays through Fridays.
If you would like to make a return or exchange from outside the continental U.S., simply mail it back to us and include a note with your order number and what size/color/item you would like to exchange for if exchanging, or that you would like a refund if returning. You are responsible for all return postage, so additional payment will be required for return postage if exchanging.
fabdog, ATTN: Returns/Exchanges
160 Gregg St, Unit 7
Lodi, NJ 07644
How do I size my dog?
fabdog® sizes are numbered based on the length of your dog as measured of your dog from the base of the neck to just before the tail. We do also use secondary measurements to ensure your dog's chest width and neck width will also fit based on spec and style of the specific you are interested in. Please note that not all coats or sweaters are sized the same, so make sure to consult our complete sizing chart guide before placing your order to ensure your dog's new clothes will fit just right.
For more guidance on how to determine your dog's sizing, check out our full sizing chart guide.
What if your clothes don’t fit my dog?
We do our best to create sizes that fit all breeds—but some (like dachshunds and Italian greyhounds) are difficult due to their unique proportions.
Our suggestion? Check out our sizing charts, and make your best educated guess as to what you think will fit. If it doesn't fit, we do provide refunds for new and unused items—so no harm, no foul! Just check out full return policy above.
How long does your clothing typically last?
We design all of our products with high-quality materials—built to last through wear and tear. As long as your dog goes easy on the puppy chow! If you have any issues or concerns regarding the quality of any of our products, please reach out to us directly via email at email@example.com and we will do our best to assist you.
I love your clothes! How can I sell them at my stores?
We’re always looking to partner with retailers who appreciate quality and style and, of course, love pets as much as we do. We maintain partnerships with boutique stores and quality retailers all around the world. We’d love to have you on our team!
Still have questions?
We're here for you. Please do not hesitate to contact us directly via email at firstname.lastname@example.org anytime, or by phone at (973) 472-5555 between the hours of 9AM and 5PM (EST) Mondays through Fridays. We will do our best to get back to you as soon as possible.
Media & PR Inquiries
Contact Alanna at email@example.com